Customer Relationship Management (CRM)
In a highly competitive senior care landscape where occupancy equates to revenue, providers using manual processes are struggling to track referrals and manage admissions – frequently leading to vacancies.
With MED e-care’s CRM (Customer Relationship Management) solution, you can better manage the pre-admission process, resulting in improved occupancy rates. Expedite the review process with a communication tool that automatically tracks pertinent clinical and financial information to help you improve information sharing with referring providers. You’ll also have the ability to verify insurance eligibility in real-time, ensuring all boxes are checked prior to admitting a new resident.
MED e-care’s CRM solution complies resident data across different channels or points of contact between the resident the home and the care team. MED e-care’s CRM can also give the home sales staff detailed information on potential residents’ personal information, communication history, preference and concerns helping in building lasting relationships.